Electric and gas utilities across the U.S. are seeing energy prices surge. Some customers’ gas bills double or even triple when winter hits, and their response is showing up in the form of sinking customer satisfaction scores.
Reversing this trend can have a big impact. Taking a caring and scalable approach to digital engagement can help utilities achieve a boost in customer satisfaction which impacts the bottom line. Utilities are embracing digital engagement techniques proven to generate strong customer engagement.
This playbook outlines six critical components of a successful digital engagement strategy that utilities can adopt to strengthen their customer relationships.
Download now to learn how each element can help:
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