Self Service

ENVOY: APOGEE'S PROACTIVE OUTBOUND COMMUNICATION SOLUTION

This cohesive solution uses Apogee’s proprietary AMES™ engine, using artificial intelligence to match programs to customer's needs and deliver impactful, relevant messaging. Proactive, personalized customer engagement drives results.

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Automated Marketing Campaign

Apogee’s turnkey solution makes it easy to manage and promote programs using all channels and marketing outlets. Resources include videos, messages, graphics, written content, and marketing support with specific calls-to-action to drive program participation, brand awareness, and increase customer satisfaction.

Personalized Video Messaging (PVM)

Expand engagement through personalized videos that are impactful, easy to understand, and are appreciated by your customers. Customers receive timely, useful videos analyzing and that explain their bill data, monetize opportunities to save, and drive them to participate in programs.  Apogee customers have seen increased program participation, brand awareness, and customer satisfaction.

Personal Video Case Study.

Energy Summary Videos

Like a credit card annual summary report, these videos walk the customer through a graphical breakdown of where their energy dollars were spent.  This positively impacts customer satisfaction by giving consumers insight into their household’s consumption habits and areas for improvement.  A new year or new season is a chance to engage with your customers and provide a value-add.

Alerts and Forecasts

Put your customers in control of their bills by forecasting what the final bill could be while there is still time to change behavior. Notifications sent via email or text show current bill amounts and factors in the weather and historical energy use patterns to closely forecast a final bill.

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SPECIAL PURPOSE CALCULATORS

Customers on a quest to reduce their energy usage appreciate a helping hand from Apogee’s interactive special purpose calculators.

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User-Friendly Calculators Delivering Targeted Insights

With 15 calculators to choose from, utilities can add to their website those pertaining to the topics that matter most to customers in their service territory—heating and cooling, pools and spas, electric vehicles, and many more.

Customized With the Utility’s Weather and Energy Costs

As with Apogee’s signature online energy efficiency tools, these single-topic calculators use the utility’s local weather zones and energy costs, and compare a variety of technologies and operational choices.

Gives Immediate Feedback and Answers

Customers can change multiple variables using the sliding buttons. New calculations occur simultaneously, providing immediate visual feedback in the charts and values displayed as the buttons move. Customers can also see savings expressed in a variety of ways, including total annual dollars saved, total cost savings over ten years, impact on carbon footprint, and more.

Cross-Linking Throughout Website Drives Calculator Traffic

Links to calculators can be grouped on a single page of your utility’s website or strategically placed throughout the website for maximum use.

Calculator Options:

  • Electric Vehicle
  • Heating
  • Space Heater
  • Water Heater
  • Lighting
  • Appliances (with ENERGY STAR)
  • Heat Pump
  • Clothes Dryer
  • Cooking
  • TV
  • Cooling Smart Thermostat
  • Heating Smart Thermostat
  • Phantom Load
  • Gas Efficiency
  • Holiday Lights

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ENERGY ADVISOR ENTERPRISE

Energy Advisor Enterprise is the preferred choice for utilities seeking customized, comprehensive engagement with their customers.

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Energy Advisor Enterprise delivers Apogee’s flagship home energy calculator with the addition of many value-added features.

Features:

  • Customized utility-specific recommendations to promote programs or products
  • Detailed recommendations with implementation costs and difficulty ratings
  • Option to add integrated special-purpose calculators, rebates, links to videos, and more
  • Energy Forecast feature that estimates week-ahead energy costs with weather impact
  • Interactive thermostat with dollarized degrees
  • “Homes like mine” comparison tool
  • Choice of one product for one year from proactive engagement package
  • Public service announcement videos

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ENERGY ADVISOR EPIC

Cost-effectively provide hard to reach customers with low to no cost recommendations, showcasing the value of their utility and improve brand awareness. EPIC begins with Apogee’s flagship analysis engine to target and send customized messages to renters, low-income customers, and customers who live in multi-family dwellings.

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Utility Benefits:

  • Simple implementation
  • Targets hard to reach customers
  • Improves customer satisfaction
  • Promotes weatherization and
  • Other programs
  • Increases revenue
  • Lowers operating costs by:
    • Reducing call volume
    • Improving cash flow
    • Reducing bad debt and collections

Package Includes:

  • EPIC Energy Advisor
  • Timely and actionable recommendations
  • TV, appliance, and phantom load calculators
  • Outbound Messaging Tools
    • Video messaging
    • Alerts
    • Bill explanations
    • Energy summary videos

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