Low and Moderate Income

ENERGY ADVISOR EPIC

Cost-effectively provide hard to reach customers with low to no cost recommendations, showcasing the value of their utility and improve brand awareness. EPIC begins with Apogee’s flagship analysis engine to target and send customized messages to renters, low-income customers, and customers who live in multi-family dwellings.

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Utility Benefits:

  • Simple implementation
  • Targets hard to reach customers
  • Improves customer satisfaction
  • Promotes weatherization and
  • Other programs
  • Increases revenue
  • Lowers operating costs by:
    • Reducing call volume
    • Improving cash flow
    • Reducing bad debt and collections

Package Includes:

  • EPIC Energy Advisor
  • Timely and actionable recommendations
  • TV, appliance, and phantom load calculators
  • Outbound Messaging Tools
    • Video messaging
    • Alerts
    • Bill explanations
    • Energy summary videos

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Customer Satisfaction Low & Moderate Income Rate Transformation Engagement & Communications Revenue Enhancement Self Service

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