The rising cost of living along with summer heat and, in some cases, increased energy rates, has utility customers experiencing sticker shock. As a result, utilities see an increase in high bill calls, delinquent accounts, and unhappy customers.
In May 2023, the National Energy Assistance Directors Association reported nearly 20 million households were behind on their electric bills and 13 million behind on their natural gas bills.
How can utilities help customers manage high bills, increase customer satisfaction and reduce costs to serve?
Join Apogee’s Manager, Major Account & Client Success Team, Lynn Morris, and Director of Customer Solutions, Steve Bell for a 30-minute presentation to learn how utilities are using digital strategies to improve customer relationships during trying times.
You will learn:
• Ways to avoid lower satisfaction when high bills hit (or rates increase).
• About digital communications to improve customer experience and utility perception.
• How to increase staff productivity.
• Exactly how utilities like yours got results.
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