Today’s customers are more empowered than ever, and they demand a personalized connection
with their providers. Apogee’s engagement platform creates a superior customer experience and helps utilities with marketing automation, data analytics, artificial intelligence, targeted, and relevant messaging.
Proactive communication is essential when introducing new rates. New rate options can even increase customer satisfaction when simple customer choices are explained. Opening a helpful dialogue with customers instills trust and positions your utility as the preferred energy advisor. Personalized video messaging is proven to be the most effective customer engagement.
Boost your revenue enhancement programs by keeping customers engaged in an ongoing dialogue using Apogee’s Engagement as a Service Solution. Using our digital technology and multi-channel strategies, keep your customers engaged in an ongoing and relevant dialogue. Apogee can help you identify and capitalize on changing technology, helping your utility innovate effectively.
Position your utility as the energy expert. By leveraging billing data and behavioral data, the power of Envoy outbound communications is enhanced allowing utilities to market to the segment of one. With emerging technology and the use of personalized messages, Apogee’s
Envoy can proactively answer customer’s questions and help them to become active participants before problems arise.
Envoy transforms big data into personalized customer messages.
The Energy Advisor Enterprise package provides customized and comprehensive customer engagement. Enterprise delivers Apogee’s basic energy calculator with the addition of many value-added features.
The EPIC software package begins with Apogee’s flagship Energy Advisor analysis application customized for low-income customers, renters, newly launched, and customers who live in multi-family dwellings.
These user-friendly calculators (SPCs) deliver targeted insight for customers on a quest to reduce their energy use. Utilities can provide answers to questions pertaining to the topics that matter most to customers in their service territory.
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