Connect 2023

Digital engagement to help you drive member satisfaction

Apogee’s digital customer engagement platform,

especially personalized video messaging, delivers proven results for utilities.

Hear about Horry Electric’s experience using Apogee’s digital platform.

Thursday May 4th, 8:00 am 

Co-op Case Study

Digital First Communications: Driving On-going Member Engagement and Satisfaction

Jennifer Cummings, Public Relations & Marketing Coordinator, Horry Electric Cooperative and Danny Watkins, Sr. Account Manager, Apogee Interactive

Hear how Horry Electric Cooperative uses Apogee’s digital platform and digital-first engagement strategy to engage members, drive programs, and onboard new members, ultimately improving member satisfaction and ranking ahead of their peers. Attendees will learn what makes a digital message relevant, what personalized data is possible in messages and the effectiveness of video in driving engagement. Understand what’s required from the cooperative in terms of staff resources and data to implement this solution. Finally, learn what results are possible as Horry shares their results about reduced calls to their energy management department and an increase to their ACSI and member engagement scores.

Visit Apogee digital engagement experts in the Grand Ballroom Foyer

• • • Discuss your customer satisfaction challenges
    • See our new EV Customer Journey solution
    • Watch examples of personalized, relevant video messages
    • Learn how we help you design and execute a digital first strategy
    • Enter to win a remote controlled car

     Puzzled About EV Customer Engagement?

The accelerating growth of electric vehicles (EVs) is creating significant challenges and opportunities for electric utilities. Not sure how your utility can minimize risks and take advantage of the opportunities, or how customer engagement drives success?

Stop by our booth to see our new EV Customer Journey digital communications solution!