Utilities easily spend as much as $75 to execute a field audit then another $200 to $500 per audit to deliver. In addition, energy companies spend millions on marketing to generate awareness around energy efficiency programs, only to find poor participation in audit programs.
So what’s in it for a utility? How do you measure a successful audit? Apogee recently surveyed energy professionals representing 22 states across all regions of the US.
When asked, “What is most important to your utility when conducting audits?” Overall, 60% cited increased program participation and providing actionable recommendations.
By Industry, segment findings show:
“How do utilities measure audit success?” Overall 39% agreed that customer satisfaction is the driving factor.
This survey confirms the importance of providing auditors with an application that is easy to use, time-saving, and engaging to customers. Data presented in an easy and engaging format for customers is a must. Reports generated onsite or as follow up should contain personalized program recommendations and using a pre-screening tool increases the probability of eliminating a visit. These factors will reduce costs, increase program participation, and improve customer satisfaction.
To learn more about Apogee’s field audit applications or email firstname.lastname@example.org or 678-684-6800.
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