Envoy Outbound Communications

Envoy Apogee's Proactive Engagement Solution

A package of add-on tools available to utilities using Energy Advisor Enterprise with our bill analysis engine provides further opportunities for proactive, customizable engagement.

Personalized Video Messaging (PVM)

Take routine communications with your customers to the next level with personalized video messaging. Customers receive timely, useful videos that offer customized bill explanations or beat-the-peak reminders, all delivered verbally by an energetic animated character. Videos include customers’ own name and billing data, as well as utility branding. Personal Video Case Study.

Energy Alerts

Put your customers in the driver’s seat on their energy use by providing mid-cycle energy alerts. Notifications sent via email or text show current bill amounts and factor in weather and historical usage patterns to closely forecast final bill amounts for a billing period. Customers have the advance notice they need to curb consumption in time to cut their costs.

Energy Summary Reports

A new year or new season is a chance to engage with your customers and provide a value-add. Reports offering graphical breakdowns of monthly or annual energy usage can be mailed or emailed at these transition points, giving consumers insight into their household’s consumption habits and areas for improvement.

Monthly Emails

We can stretch your marketing budget and make marketing your programs easy. Work with us to customize an ongoing communications campaign to your customers.

Additional Engagement Tools

Whether your utility is interested in piloting new digital engagement approaches or enhancing your existing investment in an Energy Advisor package, you are sure to find what you need among Apogee's suite of engagement tools that are available for purchase as standalone offerings.

Engagement and Communication

Self Service

Rate Transformation

Revenue Enhancement

Low and Moderate Income

Residential

Commercial

  • Nashville Electric

    "Nashville Electric Service is committed to delivering best-in-class service and maintaining the highest level of customer satisfaction. We believe Apogee helps us achieve these goals with easy to use self-service tools that helps customers analyze their energy use and educates them with ways to save energy and money. Our Service Advisors are more confident and better equipped to handle high bill complaints quickly and accurately."

    - Teresa Corlew | Vice President, Chief Customer Care Officer

  • Union Power Cooperative

    "At Union Power Cooperative, we are committed to providing energy efficiency education to our members. This is valuable service strategic to our mission to provide an exceptional member experience. We believe personalized energy reports go one step further to improve that experience and helps maintain an ongoing individual conversation with each member."

    - Luanne Sherron | VP Communications and Key Accounts, Union Power Cooperative

  • Old Dominion Electric Cooperative

    "I think I can speak for Catherine, Royce and myself as well as the cooperative staff in saying that we have been very pleased with the responsiveness of Apogee staff when we have had questions, suggestions, requests, etc."

    - Erin Puryear | Manager, Member Services & Energy Innovation Planning

  • Wabash Valley Power

    "When I call Apogee, I don’t have to explain anything to them. They know our idiosyncrasies etc. I wouldn’t make any other choice. It’s definitely a huge advantage that Apogee knows our business so well, the tools and technology."

    - Sabrina Knapp | Wabash Valley Power

  • Rappahannock Electric Cooperative

    "The video survey results were resoundingly positive. Ninety-five percent of the respondents found the information easy to understand and 94 percent said they found the information useful. Overall, 92 percent felt the video format was an effective way to communicate changes in their bill."

    - Todd Jordan | Director of Member Solutions

  • Midwest Energy Inc.

    "We need the online tools to overcome the barriers to energy efficiency ─ education is the biggest barrier. By using the Apogee HomeEnergyCalculator™ we can show the customer what is possible. How they can save money."

    - Michael Volker | Director of Regulatory & Energy Services

  • Kankakee Valley REMC

    "We can’t control the weather, but we can encourage members to make small changes that can have a big impact. “The application uses our rates and our local weather, so members can see the direct correlation between outside temperatures, their inside thermostat setting, and their energy costs. Our goal is providing our members with more control over their energy use and bills, and WeatherInsights™ presents the data in dollars and cents so they can make informed choices."

    - Amanda Steeb | Communications/Marketing Director

  • East Kentucky Power Cooperative

    "Our owner-member distribution cooperatives want to provide multiple energy efficiency options to their members and deliver positive energy audit experiences whether by phone, in person or online. Apogee’s tools will make this possible since the consumer, field auditor and member service representative will all have access to the same energy analysis software, just with a different application interface.In addition, the online audits will enable the cooperatives to follow-up with members who are most likely to benefit from other energy-saving programs offered by the cooperative."

    - Scott Drake | Manager of Corporate Technical Solutions

  • Snohomish PUD

    "We typically see a seasonal trend in usage of HomeEnergyCalculator™,” said Cathy. “This promotion (Including Apogee's Marketing Slider) turned that trend upside down, and significantly increased overall traffic. The slider allowed us to take advantage of this by inviting customers to enter the contest at just the right time - when they have completed their calculation. We gathered almost 700 emails over the 3-month contest period."

    - Cathy Anderson | Program Manager

  • Marietta Water & Power

    "They (Apogee) really get to know the customer. The fact that they are family oriented…the fact that they ask for input ─ and not just to ask ─ they actually do something about it."

    - Barry Echols | Director of Marketing

  • EPB Chattanooga

    "EPB Chattanooga makes technology-based innovation and exceptional customer service a priority. We have found Apogee’s tools provide our customers and CSRs with the most accurate, easy to use energy analysis applications available. We believe educating our customers, about energy efficiency and their energy use is the most effective way to help customers save money and enhance the quality of life."

    - Denise Estes | Senior Supervisor Customer Relations

  • CPS Energy

    "For every dollar we help our business customers save, we help improve their bottom line and the strength of our local economy. Businesses want to keep operating costs down to remain competitive and CPS Energy wants to reduce energy demand to help delay the need for new power plants. It's a true win-win."

    - Dan Kahn | Program Administrator, Commercial Rebates

  • Georgia Power

    "We want to ensure the energy advice we provide over the Web or in the home through the Energy Check-Up (EnergyInsights™) is as accurate as possible. We are trying to let customers know that they can do and predict the impact of their changes. This tool does the calculations and converts into dollars instead of just kWh."

    - Kevin Kastner | eBusiness Manager

  • Con Edison

    "Close to three-quarters of a million customers accessed our mobile website this past year and it keeps climbing. We’re now working to place energy management tools in the hands of our customers with mobile apps that help increase energy awareness and guide smarter energy decisions."

    - Chris Gallo | Sr. Specialist, Customer Outreach

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