Our Presenters


John Hazen, Managing Director, Utilities Intelligence, J.D. Power

John Hazen is responsible for working with utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience.

Mr. Hazen joined J.D. Power in 2008 as director, Voice of the Customer. Prior to that, he was the Director of Guest Services at the Disney Internet Group. Previously, he led award-winning call center sites for Saturn, DirecTV, and OnStar. He also has international experience in managing offshore

Mr. Hazen earned a bachelor’s degree in marketing from Western Michigan University.


Jim Malcom, Chief Operating Officer and Executive VP, Apogee Interactive

Jim oversees the business and financial operations of the company. His senior management experience in the telecommunications and management consulting industries is providing strategic direction for Apogee’s continued growth and success.

Malcom brings more than 20 years in corporate finance and accounting to Apogee, which began with the firms KPMG and Ernst & Young in Atlanta. His career steadily expanded to include senior posts as chief financial officer, corporate controller, vice president, and treasurer for such area companies as Heidelberg USA, LecStar Telecom, and Powertel.

He is a graduate of the University of Georgia with a bachelor’s and master’s degree in business administration, a certified public accountant, and a chartered global management accountant.


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