Our Presenters

Adrian Chung, Director, Utilities Intelligence, J.D. Power

Adrian is responsible for the delivery of client service and advisory, along with business development, for the Utilities industry in parts of the U.S. and Canada.

Adrian works closely with electric, gas and water utility clients to provide analytics and develop strategies to improve customer satisfaction performance, ultimately impacting customer advocacy, brand strength and ROI / ROE.

Since joining J.D. Power, Adrian has operated in various roles and held responsibilities across several verticals including Automotive, Telecom, Financial Services and Insurance.

Adrian holds an Honours Bachelor of Mathematics degree from the University of Waterloo (Canada) and has more than fifteen years of market research experience.



Jim Malcom, Chief Operating Officer and Executive VP, Apogee Interactive, Inc. 

Jim Malcom oversees the business and financial operations of the company. His senior management experience in the telecommunications and management consulting industries is providing strategic direction for Apogee’s continued growth and success. Malcom brings more than 20 years in corporate finance and accounting to Apogee, which began with the firms KPMG and Ernst & Young in Atlanta. His career steadily expanded to include senior posts as chief financial officer, corporate controller, vice president, and treasurer for such area companies as Heidelberg USA, LecStar Telecom, and Powertel. He is a graduate of the University of Georgia with a bachelor’s and master’s degree in business administration, a certified public accountant, and a chartered global management accountant.




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