New Version of PowerWise Bill Analyzer Streamlines Customers’ Search for Where Their Energy Dollars Are Going
ATLANTA, (Oct. 4, 2016) – Apogee Interactive announces that Nashville Electric Service (NES) has launched an upgraded version of the utility’s PowerWise Bill Analyzer tool to more than 320,000 residential customers. The application, based upon Apogee’s Energy Advisor offering, now includes a streamlined home energy assessment questionnaire that is optimized for mobile devices. Customers who complete the five-minute survey instantly receive a free report with dollarized recommendations for reducing household energy consumption, along with graphs and charts that provide visual, easy to understand breakdowns of monthly and annual use.
NES, a client since 2004, purchased Apogee’s online, self-service applications to help customers analyze their electric consumption and learn how to reduce their usage. Apogee’s tools also serve as a resource for NES call center representatives to more effectively manage high bill complaints over the phone. NES has experienced a noticeable increase in visitor traffic to the online tool since the launch of the upgraded PowerWise Bill Analyzer.
“We know that our customers are looking for more information about their bill and how they can save energy,” said Paula Geruntino, NES customer relations manager. “With the improvements to the bill analyzer, it is simple to use and the personalized results are easy to understand. It’s also extremely helpful for our service advisors when they need an in-depth breakdown of a customer’s usage to better explain their bill.”
With higher customer satisfaction and engagement from offerings such as the PowerWise Bill Analyzer, NES is expanding its use of Apogee solutions. The utility is currently undertaking a 4,000-customer pilot of Apogee’s Personalized Video Messaging product, which provides customized bill explanations in the form of short videos.
Available to utilities in a basic or enterprise package, Energy Advisor can be either integrated with customer billing or reflect energy consumption estimates informed by local rates, weather, and typical home profiles. To learn more about the new features offered in Energy Advisor, visit apogee.net.
About Apogee Interactive
Apogee Interactive is one of the nation’s leading providers of customer engagement software services for US energy utilities. Partnering with utilities since 1995, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs, and improved program performance for utilities. For more information, please visit apogee.net and follow us on Twitter at @apoweb.
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the nation, distributing energy to more than 370,000 customers in Middle Tennessee. For more information, visit nespower.com.
Contact: Karen Morris 678-684-6801 email@example.com
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