April 23, 2018 | 2:00 pm Eastern
Join Apogee’s Karen Morris and Milepost Consulting’s Ashley England for a live video interview. Energy companies have access to billions of data points, but with big data comes big responsibility. Is your utility missing an opportunity to increase revenue, customer satisfaction, and customer engagement? Learn what’s working and what’s not for energy companies investing in their engagement strategy.
This 45 minute conversation will include:
- Customer Expectations and The Segment of One
- Customer Engagement Goals and KPIs
- Tools and Processes for Proven Success
- Best Practices that Ensure on Target Messaging
- What’s at Stake if you Don’t Engage Customers