How Will You Do Everything Differently?
You can communicate and engage customers differently using digital first communications about topics such as:
• Energy efficiency programs
• Online calculators (appliances, HVAC, and many more)
• Online energy audit
• High bills and ways to save
• EV programs
• Peak demand alerts – Beat the Peak
• Many more available
Learn best practices for “digital first” communication. Watch the webinar,
“Customer Communications Amid Rising Inflation & Increasing Rates.”
Discover how Fayetteville PWC is using “digital first” communication related to bills, rate options, and customer onboarding to increase customer satisfaction considerably and how educating customers helps reduce call volume in spite of inflation and increasing electricity rates.
>Watch the Recorded Webinar Now
Apogee’s digital customer engagement platform, especially personalized video messaging, delivers proven results for utilities.
Actual results from a recent IOU pilot deployment:
+5 Net Promoter Score among those receiving
46% average open and nearly 8% CTR, significantly higher than 2% industry average
60% less likely to call the call center
EV Customer Engagement
The accelerating growth of electric vehicles (EVs) is creating significant challenges and opportunities for electric utilities. Not sure how your utility can minimize risks and take advantage of the opportunities, or how customer engagement drives success?
Read the white paper, EV Challenges and Opportunities for Utilities. Learn more about Apogee’s new EV Customer Journey digital communications and engagement solution.