Connect 2023

Digital engagement to help you drive member satisfaction

Apogee’s digital customer engagement platform,

especially personalized video messaging, delivers proven results for utilities.

Co-op Case Study Presentation:

Digital First Communications: Driving On-going Member Engagement and Satisfaction

• Jennifer Cummings, Public Relations & Marketing Coordinator, Horry Electric Cooperative, Inc.
• Danny Watkins, Sr. Account Manager, Apogee Interactive

Download Presentation and Case Study

Communicate and engage members effectively using digital first communications about topics such as:

• Online calculators (appliances, HVAC, and many more)
• Online energy audit
• High bills and ways to save
• EV programs
• Energy Efficiency Programs
• Peak demand alerts – Beat the Peak
• Many more available

EV Customer Engagement

The accelerating growth of electric vehicles (EVs) is creating significant challenges and opportunities for cooperative utilities. Not sure how your cooperative can minimize risks and take advantage of the opportunities, or how member engagement drives success?

Read the white paper, EV Challenges and Opportunities for Utilities. Learn more about Apogee’s new EV Customer Journey digital communications and engagement solution.

>Learn about EV Customer Engagement

Learn best practices for “digital first” communication. Watch the webinar, “Customer Communications Amid Rising Inflation & Increasing Rates.”

Discover how Fayetteville PWC is using “digital first” communication related to bills, rate options, and customer onboarding to increase customer satisfaction considerably and how educating customers helps reduce call volume in spite of inflation and increasing electricity rates.

>Watch the Recorded Webinar Now